Refunds & Purchase Policy
In short: One Audit Credit costs $149.99 and buys one audit of one app on one platform. Apple is the merchant of record: Apple takes your money, issues your invoice, handles VAT and decides refunds — we cannot issue one directly. A credit is consumed when we accept your build and create the audit, and a failed run does not return it — what it still buys is up to two more builds against that same audit within 72 hours. If we miss the 48-hour target, you get a bonus credit automatically.
1. What you are buying
An Audit Credit (dev.readyaudit.credit,
$149.99) is a consumable in-app purchase. One credit entitles you to one
audit of one application on one platform, delivered as one report, on the
terms in the Terms of Service.
Credits do not expire, have no cash value, cannot be sold, given or exchanged to another person, and are not a stored-value instrument, a voucher or a currency. Buying ten credits is buying ten audits, not depositing money with us.
Your balance is held against a Device Token rather than an account, so it does not move by itself when you change machines. Email info@readyaudit.dev before you delete the app, erase the Keychain item or move to a new Mac and the transfer is straightforward; afterwards it depends on your Apple receipt still identifying the purchase, on the terms in Terms section 6.
2. Apple is the seller
Your contract of sale is with Apple, not with us. The Mac App Store is the merchant of record: Apple charges your payment method, issues your receipt and invoice, and collects and remits VAT and sales tax where applicable. We never see your card details, your billing address or your name.
The consequence is unavoidable and we would rather you learn it here than in a support thread: we cannot issue a refund. We have no mechanism to return money Apple collected. What we can do — and commit to below — is make sure you are not charged for work we did not deliver, and restore your balance correctly when Apple does refund you.
3. When a credit is actually consumed
A credit is deducted when we accept your build and create the audit — at upload, not on delivery. A run that then fails does not put it back.
That is the uncomfortable half. The other half is that a failed run is not a wasted credit, because the credit keeps buying attempts at the same audit:
- We cannot install, launch or drive your build — the credit stays spent, and you may attach a corrected build to that same audit up to twice, within the 72-hour window, from the failure screen in the app. Nothing further is charged.
- The run crashes, the machine dies, or the queue loses the job — that is ours, not a defect in your build. It is re-run automatically, it costs you neither a credit nor one of those two attempts, and usually you will not see it happen at all.
- The audit finishes and a report is delivered — the credit is consumed, including when the report contains few findings. You are paying for the audit, not for a quota of problems.
One case deserves stating on its own, because it is the one that feels like short measure and is not. Where coverage falls below 60%, the readiness score is withheld — you get every finding, every piece of evidence and the coverage figure, but no number (Terms section 2). That is the product working, not failing, and the credit is consumed. What determines it is usually a choice you can make differently: declining Device Verification, or a build we could only reach part of. If the low coverage was caused by something on our side, the run does not reach you as a delivered report at all — it fails on our side and is re-run, under section 4.
4. What a failed run still buys
A failed run does not return your credit, and we would rather say so than imply a refund we have no mechanism to make. What it buys is another go at the same audit. If we could not open your build we hold it for 72 hours, and inside that window you may attach a corrected build to that audit — up to twice — from the app's failure screen. Nothing further is charged and no credit is returned. When the window closes the build is deleted under the retention rules, and a further attempt is a new audit on a new credit.
Failures that are ours do not spend those attempts. They are requeued automatically and are invisible to you unless they run out of road, in which case the app says plainly that the fault was on our side rather than in your build.
5. If we are late
The 48-hour figure is a target, not a guarantee, and the Terms define exactly when the clock starts and stops (Terms, section 8). What we commit to is the remedy:
If we deliver later than the 48-hour target, you receive a bonus credit automatically — you do not have to ask, and you do not have to prove anything.
If we are more than seven days past the target for reasons within our control and you no longer want the audit, you may withdraw the build before it is delivered. Your credit was consumed when we accepted that build, and withdrawing does not un-spend it — what leaves you whole is the bonus credit we already added when we missed the target: it stays in your balance, and it buys the audit you no longer want us to finish. The full clause is Terms section 8.
The bonus credit is the whole remedy for lateness. A late report does not create a right to damages, to compensation for a missed deadline of your own, or to a cash refund from us. We price a single audit at $149.99; we cannot underwrite your project schedule at that price and would be lying if we implied otherwise.
6. How to actually request a refund
Refund requests go to Apple:
- Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
- Find the ReadyAudit purchase and choose the option that describes your situation.
- Apple reviews it and decides. Apple's decision is Apple's; we are not consulted and cannot overturn it either way.
You can also request through the App Store app, or by contacting Apple Support directly. Apple's own terms and its stated timeframes govern that process.
Tell us too, at info@readyaudit.dev, if the reason is something we did. We will not be able to move Apple, but we will be able to fix the cause — and if the problem was a wrong or unreproducible finding, Terms section 14 gives you a correction and, where the error was material, a credit.
7. What happens on our side when Apple refunds you
Apple notifies us of refunds. When we receive that notification:
- If the credit was unspent, we remove it from your balance. You were refunded for it; keeping it would be being paid twice.
- If the credit was already spent and a report was delivered, the balance is adjusted accordingly and may go to zero. The report you already have is yours to keep — we cannot claw back a PDF and will not try.
- Repeatedly obtaining refunds for audits that were delivered is abuse of the mechanism, and we may decline further service. We will say so directly before doing it.
8. EU and UK right of withdrawal
If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a distance contract for digital content within 14 days. Because Apple is the seller, that right is exercised against Apple through the process in section 6.
Note how it interacts with digital content: where supply begins immediately with your express consent and your acknowledgement that you thereby lose the withdrawal right, the right is lost for the part performed. In practice, a credit you have not yet spent is far easier to withdraw from than an audit we have already run.
None of this applies where you buy as a business. If you are buying for a company, you are not a consumer and the withdrawal right does not arise.
9. If you are a business customer
Business purchases are final except as set out in this policy — in particular, section 3 means you are not charged for undelivered work, and section 5 gives you the delay remedy. There is no general right to change your mind after a report has been delivered.
Apple issues the invoice and handles VAT as merchant of record. If you need a VAT invoice for reclaim purposes, it comes from Apple, not from us; your Apple purchase history is the document your finance team needs. We can confirm what a given transaction ID bought, but we cannot issue a tax document for a sale we were not party to.
10. Chargebacks
Please use section 6 before disputing a charge with your bank. A chargeback against an App Store purchase is resolved between you, your bank and Apple; it can result in Apple restricting your Apple Account, which is a worse outcome for you than a refund would have been. Where a chargeback removes payment for credits, we adjust the balance as in section 7.
11. Price and price changes
The current price is $149.99 per credit, plus any tax Apple applies in your territory. We may change the price of future purchases; a change never affects a credit you have already bought, and never affects the report you are owed for a credit already spent. The version of the Terms in force when we accepted your build governs that audit — not the version in force when the credit is consumed, which is later.
Subscription tiers shown as "planned" on the pricing page are not on sale. Nothing on this site charges you on a recurring basis today, and if that ever changes it will be a separate, explicit purchase — not a conversion of your credits.
12. If you think this policy was applied wrongly
Write to info@readyaudit.dev with your Apple transaction ID and the audit ID. We aim to answer within 3 business days. If we got it wrong, we will say so and fix the balance. Unresolved disputes follow Terms section 22, including the 30-day pre-action notice — which exists so that a disagreement about $149.99 does not become a legal matter before either of us has actually tried to talk.
Contact
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One address handles everything — legal notices, privacy and data subject requests, support, security disclosure and accessibility feedback: info@readyaudit.dev. Put the subject in the first line and it reaches the right person.